Privacy Policy — Dollars Cards

This Privacy Policy explains how Dollars Cards (“we”, “us”) collects, uses, discloses and protects personal information when you use the Services. We are committed to processing your data lawfully, fairly and transparently.

1. Information we collect

Identity verification data: full name, date of birth, nationality, government ID, selfie.
Contact information: email address, phone number, residential and postal address.
Device information: IP address, browser and OS, device fingerprint, session data.
Transaction history: wallet funding, conversions, transfers, card creation and funding.
Card activity: authorisations, settlements, declines, refunds and chargebacks.
Cookies and analytics: as described in our Cookie Policy.

2. Purposes of processing

To provide, maintain and improve the Services.
To verify your identity and comply with KYC, AML and sanctions obligations.
To detect, prevent and investigate fraud, abuse and security incidents.
To process transactions and communicate service-related information.
To meet legal, regulatory and accounting obligations.

3. Sharing with third parties

We share personal information with card issuers and payment processors, identity verification providers, cloud infrastructure providers, professional advisors, and regulatory or law enforcement authorities where legally required. We do not sell personal information.

4. Data retention

We retain personal information for as long as your account is active and for the periods required to comply with legal, tax, accounting and regulatory obligations. Records related to transactions and KYC are typically retained for at least five (5) years after the end of the customer relationship.

5. Your rights

Access, correct or update personal information we hold about you.
Request deletion, subject to legal retention obligations.
Object to or restrict certain processing.
Request a portable copy of information you provided to us.
Withdraw consent where processing is based on consent.

6. Security

We apply industry-standard safeguards including encryption in transit (TLS) and at rest, AES-256-GCM envelope encryption for sensitive card data, role-based access control, audit logging and continuous monitoring. No system is perfectly secure and we cannot guarantee absolute security.

7. International transfers

Data may be processed by service providers located outside your country. Where required, we implement appropriate safeguards for cross-border transfers.

8. Children

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Contact us

For privacy requests or questions, please contact privacy@dollarscards.com.